TOP

Wellscomm

Serving Upstate New York and Vermont
Plattsburgh
518-561-6266
Watertown
315-782-2422
Troy
518-283-2735
find

Hospitality Solutions

Hospitality Communication Solutions

Elevate Guest Experiences With Seamless Communications

Nothing speaks to improving efficiency and guest service like next-generation communication solutions adapted to your needs. Big chain or small boutique, business traveler or tourist, consumers have abundant options on where to spend their dollars. Differentiating your property through exceptional service is one of the best ways to attract and retain them.

Guests want to be delighted and feel comfortable in a safe and welcoming environment. They expect their requests to be quickly addressed. Hotels and resorts have numerous needs too. They must keep accurate track of rooms, supplies and facilities. They must also ensure security with instant, discreet communications and provide safety throughout the property.

Turn your guests into lifelong advocates by delighting them the moment they reach your door. Seamless communications help deliver the guest service that keep them coming back.

Keep Guest Satisfaction At The Forefront

Team Communications for hospitality offers a flexible platform so your teams stay connected and informed no matter their device or network. They can communicate instantly and securely via push-to-talk (PTT) between smartphones, radios, computers, landlines or any other devices. You can also augment your communications system with a rich application ecosystem for additional operational context and intelligence. Now you can select the right device for each worker, confident they can communicate and collaborate with each other. Visiting event teams and contractors who bring their own devices can also become part of the Team Communications system, ensuring guests receive great service from staff who have instant access to information, on the spot. The Team Communications platform unifies your teams and helps to send guest satisfaction scores soaring.

Facilities And Maintenance

Engineering and maintenance keep things humming. The faster they collaborate and respond to requests, the better the experience for guests.

Voice and data solutions help you manage maintenance personnel. Tasks can be fast-tracked to the right staff member and completed quickly. Whether a faulty air conditioner or a problem at the pool, you need to connect instantly with maintenance and engineering staff.  Work orders get sent to the right departments and communication remains clear throughout the property.

Motorola’s rugged radios with clear coverage in buildings and across facilities, hands-free accessories and leading applications, keep your operation running smoothly.

Learn about MOTOTRBO

Communicate In An Instant

When it comes to speed, nothing is faster than push-to-talk. Motorola Team Communications provide the instant group communications needed for high-performing teams. Use radios for clear voice in any condition, or the WAVE™ broadband PTT application for instant anywhere connectivity. Because when your staff needs to help keep a guest happy, every moment matters. With Team Communications your teams can simply push, talk and confidently get the help they need.

Food And Beverage

With instant two-way communication, you create a team environment that improves efficiency, enhances service and encourages repeat visits. Motorola’s sleek two-way radios, elegant accessories and industry-leading applications help you coordinate staff seamlessly, communicate discreetly and collaborate more productively.

Learn about MOTOTRBO Portable Radios

Drive Efficiencies Across Your Operation

Maintenance teams must respond rapidly if there’s a problem in a room. Housekeeping needs to know immediately if a room is being vacated earlier or later than planned. At the same time, operating profits are absolutely dependent on efficient day-to-day operations. Every moment saved and every reduction in costs contributes to the bottom line. Motorola Team Communications for hospitality provides the communications infrastructure that unlocks efficiency in every area of the operation. Last-minute changes to an event can be communicated instantly to food and beverage teams. Concierge staff have immediate, direct access to guest service teams wherever they happen to be. Processes can be automated with work order ticket management, reducing errors and streamlining operations from end to end. As a result, guests get effortless, responsive service.

Together, Motorola’s PTT offerings and complementary workforce management applications provide enhanced team communications that improve the real-time flow of information, ideas and decisions that drive efficiencies, improve collaboration and enrich guest experiences

Assure Safety And Security

Security teams depend on excellent communication under all circumstances. From a celebration that gets too rowdy, to a serious threat – such as an aggressive intruder or a suspect package – instant, clear communication is essential for the safe resolution of the incident. Accidents and injuries, affecting guests or staff, also need prompt, effective response. On-site medical assistance teams have to know exactly where to find someone who needs help. Security teams need to coordinate their responses to threats across large areas and into the more remote sections of large buildings. Duty managers must be able to give first responders clear and precise information about any incident, directing them quickly to the right location.

Communicate Without Boundaries

Forget about networks, devices or geographic boundaries – your team stays connected from any device, anywhere. Whether they are greeting guests at the front desk, servicing equipment in the convention center or even at a sister property hundreds of miles away, with the Motorola Team Communications solution your team is always just a ‘push’ away. Your staff can use the devices they already have – whether it’s smartphones, radios, computers or telephones – or you can equip them with new ones that are fitted to their responsibilities and work environment. They’ll have access to real-time information and the colleagues they need to get the job done right.

Take Your Communications Further

Motorola Team Communications connects your staff instantly, without boundaries and with more information at their fingertips. You can enrich your communications with data and applications designed to simplify your communications and workflows. Improve your staff awareness with indoor location tracking and alarm management. Keep your communications secure with wireline integration for encrypted talkgroups across radio and broadband. And you can ensure safety with man down and lone worker functionality. Integrate new and current software applications within the Motorola Solutions’ ecosystem so your staff can focus less on their communications systems and devices and more on serving the guest in front of them. Better team communications can help your staff elevate the guest experience – so that they not only become repeat customers, but your best reviewers and advocates.

Housekeeping

When housekeeping is seamlessly connected to front-end operations, rooms are ready on time and requests are efficiently answered.

With real-time information, your housekeeping staff will operate more efficiently, making sure rooms are ready for guests upon check-in. In turn, wait times are eliminated and managers have visibility into all operations.

Motorola’s rugged radios with clear coverage in buildings and across facilities, hands-free accessories and leading applications, such as work order ticket management, keep your operation running efficiently.

Learn about Applications for MOTOTRBO

Connect Without Boundaries

Move beyond network, device, and geographic boundaries.

How do you make communicating as easy as if your team was standing next to each other? Whether you’re in the office, on site, or at a conference hundreds of miles away, with Motorola’s Team Communications solution your team is always just a “push” away.

Your workers can use the devices they already own – whether it’s smartphones, radios, tablets, computers or telephones – or you can equip them with ones that are right for their responsibilities and workplace. They’ll have access to real-time information and the colleagues they need to get the job done right. And you leverage the devices and infrastructure you already have in place.

One platform. One provider. All your communications equipment. Connect all teams instantly, from any network or device, and with added intelligence with Team Communications from Motorola Solutions.

  • Radios
  • Smartphones
  • Telephones
  • Computers
  • Internet of Things

Using Unified Workgroup Communications, network, device, and geographic boundaries are overcome – your team members can connect from their preferred device to other team members, anywhere, anytime with business-critical information.

Learn about Motorola Team Communications

Components

MOTOTRBO

The backbone of integrated communications is the MOTOTRBO digital two-way radio platform. This complete, flexible and adaptable solution includes two-way digital radios, accessories, applications, systems and support services. MOTOTRBO integrates voice and data to help staff coordinate and collaborate more productively and efficiently, no matter the size of your operation. You get reliable, real-time communications at the touch of a button to respond instantly to guests and help improve safety and security. Whether you want to communicate between buildings, across a multi-acre complex or with a branch at a different location, MOTOTRBO connects everyone seamlessly. With a wide variety of solutions, designed for diverse roles and different departments, count on clear, discreet communication from the front lobby to the back nine.

MOTOTRBO Radios for the Construction Industry

DMR (MOTOTRBO) Radios

The MOTOTRBO two-way radio portfolio offers you a wide choice of devices, from simple voice-only models to feature-rich voice and data radios. All work together seamlessly to deliver advanced features to enhance your safety, productivity and efficiency.

DMR (MOTOTRBO) Radios


MOTOTRBO Systems

MOTOTRBO Systems for Education

No matter how large or small your enterprise, MOTOTRBO offers a wide range of systems specifically designed for your business – for the days ahead and the years beyond. You get the best of two-way radio with digital technology and enjoy integrated voice and data communication, increased capacity, enhanced features and exceptional voice quality, across the city and around the globe.

MOTOTRBO Systems


MOTOTRBO Applications

MOTOTRBO Applications for Education

Benefit from solutions designed to fit your needs and strategies to be more productive, more efficient and more effective. Find the application to meet your specific needs and take your communications to the next level.

MOTOTRBO Applications


MOTOTRBO Accessories

MOTOTRBO Accessories for Education

MOTOTRBO radios are already best in class, but to help you work at your best, you need enhancements targeted to your specific workplace. Motorola developed a line of accessories with unique features designed to optimize the performance of your radio in your work environment, unleashing the full power of the industry’s most advanced digital radio platform. From discreet Bluetooth earpieces to efficient battery solutions, Motorola’s complete portfolio of accessories optimizes the performance of your MOTOTRBO radio. They are designed to help you perform your best, wherever you work, and unleash the power of the industry’s most advanced digital radio platform.

MOTOTRBO Accessories


WAVE OnCloud

WAVE OnCloud is a Push-to-Talk (PTT) service that connects phones, computers and radios together — all while making the most of your existing resources, systems and investments. Because it lives in the cloud, WAVE OnCloud is inherently cost-effective.

WAVE Work Group Communications for the Construction Industry

WAVE Workgroup Communications


Connect Staff And Improve Productivity For Exceptional Service

There’s never been a better time to bring Unified Communications to your hotel and resort properties. Have one of our representatives contact you for a complimentary analysis of your communications needs.

Contact Us

Downloads

Application Briefs/Fact Sheets

Brochures and Spec Sheets

MOTOTRBO

MOTOTRBO Accessories

eBook

Case Studies

Presentations

Videos

White Papers

MOTOTRBO

Team Communications