Capital District Transportation Authority
"Your commitment to providing outstanding customer service goes well beyond our standard service level requirements. This was best exemlpified by our most recent interaction on the Federal Communications Commission's (FCC) rebanding requirements."
Thomas G Guggisberg
Director of Information Technology
Capital District Transportation Authority
Griffith Energy
Following our initial installation of GPS Fleet Management units for Bob Hamilton, of Griffith Energy in Port Henry, he experienced very positive results. “I can’t speak volumes enough about how we are saving money and increasing productivity every day”, Bob remarked. A few months in to Griffith Energy’s use of fleet management, they have now installed it in many vehicles between their Port Henry, Saranac Lake and Plattsburgh locations. A recent follow-up from Bob Hamilton:
“MAUREEN---
The ability to know where your trucks and employees are every few minutes allows for the superb customer service our customers want and deserve. We are able to respond to most calls in a matter of minutes not hours when life threatening issues arise. From Gas leaks to no heat calls we have found that the response time and productivity of our technicians has improved, less time driving and more billable hours make us wonder why we didn’t use a GPS Fleet Management system before.”
Robert L. Hamilton
Division Manager
Griffith Energy Port Henry, NY
518-546-3344
Treadwell Bay Marina Project
This story first developed a year ago with the April 2008 Wells Communications newsletter… I am happy to continue it with recent nationwide and local accolades
It all began when an existing video surveillance customer, Mold-Rite Plastics, of Plattsburgh, NY, asked to purchase 7 new video cameras. They had 89 analog cameras operational, with room on their combined 6 digital video recorders (DVR’s) to run a maximum of 96 cameras. While their system was working, it was roughly 5 years old, and the retrieval of video from the combined DVR’s had become cumbersome. Still, the need was there to increase the cameras throughout the 24/7 manufacturing facility. As a security integrator and communications consultant, I could have sold them the 7 additional cameras, but took the opportunity instead to offer our customer an education on modern video surveillance technology. That is what we do at Wells Communications.
» Learn more about this project
The Plattsburgh Press Republican
September 10th, 2004
Business went above, beyond
To the Editor: On Aug. 11 I had stopped to do some business
with Wells Communications. When I came out to go to my
doctors appointment, my truck would not start. I then went
inside to call and let my doctor know that I might be late.
At that time the employees that knew my situation began
to try and help me get my truck started. Unfortunately,
it would not start. I was then given me ride back to my
truck to call.
Well, I was unable to reach a ride and called Wells, who
then without hesitation came and picked me up and brought
me to my parents’ house. I ended up needing a battery
for my truck, and I am sure that if I had needed they would
have given me a ride to a parts store.
In my opinion, they went above and beyond to help me out
and I would like to thank everyone at Wells that helped
me out in my time of need.
Jason Juneau
Rouses Point
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